Frequently Asked Questions

Shipping Rates

Shipping costs can vary depending on the product and destination. We encourage customers to review shipping costs during the checkout process for the most accurate information.

To offer value to our customers, all orders exceeding £70, or the equivalent in your local currency, qualify for free shipping worldwide.

Delivery times

Our catalogue features made-on-demand products, meaning we start preparing your order as soon as you place it. This approach helps us avoid overproduction, benefiting both you and our planet.

The estimated delivery time is the sum of the fulfilment period plus shipping time. On average, delivery takes 5-10 business days. The production of a product and order fulfilment can take 2–5 business days, while shipping ranges from 3 to 20 business days. This may vary based on order volume and the destination.

Please note that delivery times are estimates, not guarantees.

In the unlikely event your order is lost in transit, please contact us immediately. We will investigate with the shipping carrier and if the package is deemed lost, we will either resend the order at no additional cost or offer you a full refund. We aim to resolve these issues promptly and to your satisfaction.

Yes, all our orders come with tracking. Once your order is dispatched, you will receive a tracking number and a link via email. This allows you to track the progress of your shipment on our website, ensuring you stay updated on the delivery status. Track your order now.

At CurioDisco, we pride ourselves on being more than just a business; we're a family dedicated to providing quality products and a shopping experience that brings real value. We understand that sometimes things don’t go as planned, and we're here to make things right. This policy outlines our approach to returns, refunds, and exchanges, designed with our customer's best interests at heart.

Eligibility for Returns

To ensure fairness and maintain our quality standards, we've established the following criteria for eligible returns:

Proof of Purchase: The item must have been purchased from our online store. An order confirmation email or transaction receipt is required for the return request. Please provide your proof of purchase when requesting a return.

Condition: The item must be unused and in the same condition that you received it. It should not have been worn, washed or altered in any way.

Packaging: The item must be in its original packaging, with all tags, labels, and any accompanying materials intact.

Steps to Initiate a Return

Contact Us: If your product arrives damaged, lost, or incorrect (e.g., misprinted, wrong size sent), please notify us immediately by emailing shop@curiodisco.com to start the return process. Include your order number, details, and photos (for damaged or incorrect items) in your communication.

Approval: Upon receiving your notification, we will inspect the case and decide the best course of action. We will review your return request on a case-by-case basis. We value honesty and responsibility, so if the error is on our part, we commit to rectifying it. Our goal is to ensure your satisfaction, so we'll do our best to accommodate your needs and correct any errors on our part.

Return Shipping: If your return is approved, we'll provide instructions on how to send your item back to us. If the item is eligible under our error, we will offer a full refund or resend the item at no additional cost to you. Customers are responsible for the return shipping costs, but we understand the importance of every penny for our customers, so we promise to refund this cost if the return is due to an error on our part.

While we strive to ship globally, some destinations may be restricted due to shipping regulations or logistics constraints. You can check our Shipping Policy for a list of countries we currently ship to. If your country is not listed, please contact us for further assistance.

At CurioDisco, we pride ourselves on being more than just a business; we're a family dedicated to providing quality products and a shopping experience that brings real value. We understand that sometimes things don’t go as planned, and we're here to make things right. This policy outlines our approach to returns, refunds, and exchanges, designed with our customer's best interests at heart.

Returns

Eligibility for Returns

To ensure fairness and maintain our quality standards, we've established the following criteria for eligible returns:

Proof of Purchase: The item must have been purchased from our online store. An order confirmation email or transaction receipt is required for the return request. Please provide your proof of purchase when requesting a return.

Condition: The item must be unused and in the same condition that you received it. It should not have been worn, washed or altered in any way.

Packaging: The item must be in its original packaging, with all tags, labels, and any accompanying materials intact.

Steps to Initiate a Return

Contact Us: If your product arrives damaged, lost, or incorrect (e.g., misprinted, wrong size sent), please notify us immediately by emailing shop@curiodisco.com to start the return process. Include your order number, details, and photos (for damaged or incorrect items) in your communication.

Approval: Upon receiving your notification, we will inspect the case and decide the best course of action. We will review your return request on a case-by-case basis. We value honesty and responsibility, so if the error is on our part, we commit to rectifying it. Our goal is to ensure your satisfaction, so we'll do our best to accommodate your needs and correct any errors on our part.

Return Shipping: If your return is approved, we'll provide instructions on how to send your item back to us. If the item is eligible under our error, we will offer a full refund or resend the item at no additional cost to you. Customers are responsible for the return shipping costs, but we understand the importance of every penny for our customers, so we promise to refund this cost if the return is due to an error on our part.

Return Processing Time

From the moment we receive your return request email to the time we inspect the returned item, we aim to keep the wheels turning swiftly. For returns, please allow us up to 7-10 business days from the day we receive your item to process everything. We’ll keep you updated every step of the way.

Additional Information

Lost Packages: If a package is marked as delivered by the shipping carrier but is lost, please inform us within 30 days of this delivery confirmation. We strive to resolve these issues promptly and fairly, ensuring you receive the products you love.

Unauthorized Returns: We are keen to assist you throughout the return process. Returns sent without prior approval may not be accepted, so please ensure you contact us first. We're here to support you every step of the way.

European Union 14-Day Cooling-Off Period: Customers within the EU enjoy a 14-day cooling-off period, allowing returns without justification, in line with our conditions for returnable items.

Upon receipt and inspection of your return, we will email you notification confirming the receipt of the item and the approval or rejection of your refund based on the item's condition and our return policy criteria.

Processing

Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Refund Timeframe

If your return is approved for a refund, we initiate the refund to your original method of payment within 3-5 business days. The actual arrival time of the funds back into your account can vary depending on your card issuer's policies, but we do everything on our part to make it speedy. If more than 15 business days have passed since we’ve approved your return, please contact us at shop@curiodisco.com. We are always here to help, so don't hesitate to contact us for assistance.

Customized products are made to order and are generally non-returnable. However, if there is a manufacturing defect or an error on our part, we will accept returns for these items. Please contact our customer service with details of the issue, and we will work with you to resolve it.

In the rare case you receive the wrong item, please contact us immediately. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item. We will cover all shipping costs involved in rectifying the order.

Certain items are not eligible for return due to hygiene and health reasons, such as personal hygiene products. Additionally, sale items and gift cards cannot be returned. Please refer to our Return, Refund and Exchange Policy for a comprehensive list of non-returnable items.

We are committed to ethical sourcing and working with suppliers who adhere to high labour standards and fair practices. We carefully select suppliers based on their commitment to worker welfare, fair wages, and sustainable practices. We conduct regular audits to ensure compliance with our ethical standards.

Quality assurance is a top priority for us. We have a rigorous quality control process in place, which includes inspecting materials at the sourcing stage, monitoring the production process, and conducting final checks before shipping. We ensure that every product meets our high standards for material quality, print clarity, and overall craftsmanship. If a product does not meet these standards, it does not get shipped.

We respect intellectual property rights and require that all designs submitted for printing are the original work of the submitter or that they have the necessary permissions to use the designs. We do not print copyrighted material without proper authorization. In cases of alleged copyright infringement, we investigate and take appropriate action, which may include removing the product from sale and contacting the involved parties.

Protecting our customers' privacy is paramount. We collect only the necessary personal information to process orders and do not share this information with third parties without consent. Our website employs secure encryption technologies to protect your data, and we comply with all relevant data protection regulations. For a detailed overview of how we handle customer data, please visit our Privacy Policy.

We value customer feedback and address complaints promptly and professionally. If you have any concerns or feedback, you can reach us through our customer service channels, including email, phone, or chat. We aim to respond to all inquiries within 24 hours and work diligently to resolve any issues to the customer's satisfaction. Continuous improvement is important to us, and customer feedback is integral to this process.

Our apparels are made from various high-quality materials to suit different preferences and needs. We offer 100% cotton shirts for comfort and breathability, as well as polyester blends for durability and moisture-wicking properties. Each product page on our website provides specific material details for that item.

To maintain the quality of your clothes, we recommend washing them in cold water with similar colours and avoiding bleach. Tumble dry on low or hang dry. Iron on low heat, and do not iron directly over the print. For more detailed care instructions, especially for speciality fabrics or prints, please check the individual product pages.

Yes, we are committed to sustainability and offer a range of eco-friendly options. These include shirts made from organic cotton, recycled materials, and other sustainable fabrics. Our eco-friendly products are clearly labelled on our website, and you can learn more about our sustainability initiatives in the related section.

Our clothes are designed for durability and long-lasting wear. We use high-quality materials and robust printing techniques to ensure that the prints do not fade or peel easily. The lifespan depends on how it is cared for; following our care instructions will help maximize its durability. Customer feedback and product reviews on our website can offer additional insights into the durability of our products.

To choose the correct size, refer to our detailed sizing chart available on each product page. We provide measurements for chest, waist, and length (of apparel products) to help you make an informed decision. If you're between sizes or require further assistance, our customer service team can provide additional guidance.

Absolutely! Our customization process is designed to turn your ideas into reality. If you have a specific design in mind, don’t hesitate to contact us. Our team will review your submission and contact you to discuss the details and provide a quote. We offer various customization options, including colour changes, text additions, and graphic modifications. Once the design draft is approved by you, we will proceed with creating your personalized product.

For custom designs, we accept various file formats, including JPEG, PNG, and PDF. We recommend that the resolution be at least 300 DPI for the best printing quality. If you're unsure about your file format or quality, our design team can assist you in preparing your artwork for print.

To ensure your custom design looks its best, consider the product colour and the size of your design. We suggest keeping the design simple for clarity and impact. Our team will provide a digital mockup for your approval, allowing you to visualize the final product. If needed, we can recommend adjustments to enhance the design's appearance on the chosen apparel.

Customization costs vary depending on the complexity and size of the design. Simple customizations, like text additions, may incur a small fee, while more complex graphic designs could cost more. We will provide a detailed quote after reviewing your design requirements.

Yes, we can help bring your idea to life! If you have a concept but need assistance with the design, our skilled graphic designers can create a unique design for you. Share your idea with us, and we'll work with you to develop a design that meets your vision. This service may include an additional design fee, which we will discuss with you upfront.

Placing an order on CurioDisco.com is straightforward.

1. First, browse our extensive collection and select the products that you like.
2. Choose your size, colour, and quantity, then click 'Add to Cart.'
3. Once you've added all the desired items to your cart, click on the cart icon to review your order.
4. Proceed to checkout, fill in your shipping details, and select a payment method. We accept various forms of payment, including credit cards and PayPal.

After completing these steps, confirm your order, and you'll receive an order confirmation email with all the details.

In the rare event that an item you ordered is out of stock, we will notify you immediately via email. You will have the option to either wait for the item to be restocked (we will provide an estimated restocking date), choose an alternative product, or cancel the item for a full refund. Our inventory is updated regularly, and we strive to keep all listed items available for you.

To cancel or modify your order, please contact our customer service team as soon as possible. While we strive to accommodate such requests, please note that once an order has progressed to a certain stage in the processing phase, changes or cancellations might not be possible. If your order has already been shipped, you will need to follow our return process.

Yes, we welcome new customers with a special 10% discount on their first purchase. Sign up for our newsletter to receive a discount code that you can apply at checkout. This is a great way to save on your first order and stay updated on our latest designs and offers.

Click here for the sign-up form and secure your discount!

We take the security of your personal information very seriously. Our website uses SSL encryption to protect your data during transmission. We do not store your credit card information and comply with the highest standards of PCI compliance. For further details, please refer to our Privacy Policy.

If you experience any technical difficulties while browsing or ordering on our website, please try refreshing the page or clearing your browser's cache first. If the problem persists, contact us with a description of the issue, and if possible, include screenshots. We will investigate and work to resolve the issue as quickly as possible to ensure a smooth shopping experience.

To update your account information, log in to your account on our website and navigate to the Profile section. Here, you can update your personal details, change your address, and view your order history. If you encounter any issues while updating your information, we are available to assist you.

You don’t need a password at all. If you are already registered on our site, just type in your email address, and we will send you a temporary code that you can use to log in immediately.

Stay updated on our latest products, offers, and news by subscribing to our newsletter. You can sign up on our website, and we'll send regular updates directly to your email. You can also follow us on our social media channels, and engage with our community for exclusive sneak peeks and announcements. Click here to sign up!

For any inquiries, such as questions about orders, returns, or our products, you can reach out to us via email at shop@curiosisco.com. We also offer a live chat feature on our website for assistance. We are committed to providing timely and helpful responses to all your queries.